Because the resident keeps trying to tell you how to fix what you already know how to fix…

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Your Maintenance Toolbox: Soft Skills for the Technically Minded

 Maintenance technicians can fix a leaking faucet in record time, install a new ceiling fan blindfolded, and turn a trashed-out apartment in a flash, but sometimes dealing with an upset resident or trying to teach a new leasing consultant how to write up a quality work order can be the last thing these property miracle workers want to deal with.  Heather is here to help!  In this fun and interactive session, she’ll help them develop and refresh their communication skills in order to ease conflict, increase communication effectiveness, and, in the end, make their jobs easier!