If you’re going to work in a customer service related field, then difficult customers are unavoidable. One of the most important skills that any professional can have is the ability to be able to deal with a customer in less than perfect circumstances. Heather’s class, “Customer Complications: How To Deal!” will teach you how to do exactly that, & more!
Built on the theory of operant conditioning methodology, Heather will teach you how to identify negative customer communication patterns & capitalize on your ability to change them, utilize successful conflict resolution methods, deal with a verbally abusive customer, & develop your own "Let Me Tell You What I CAN Do" attitude when dealing with even the strangest resident requests!
Your reputation is only as good as your last good interaction with your residents, so come learn the steps to keep those interactions positive & beneficial!