How Can Heather Help You?

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This page is a brief, general overview of all the services Heather offers. If you’re looking for in depth information on any of the areas listed on this page, please reach out to Heather for a free phone consultation.


Conference & Tradeshow Speaking services

Heather can be booked to speak at your company or association’s conference or trade-show either as a classroom presenter or as a keynote speaker!  She has shared her messages with countless tradeshows and thousands of multifamily professionals in the past & whether she’s talking on resident retention, conflict resolution, employee retention or marketing, her audiences always come away with great information and a contagious sense of energy to put plans in motion!

Small Manager’s Meetings

Available in the Seattle area ONLY and by special contract for groups of 20 or less

Looking for a way to make the most of your monthly manager’s meeting?  Bring Heather in to give your teams some energy, enthusiasm, & education!  These 60-90 minute sessions are just right for the small manager meetings most portfolios hold each month & they’re at a reduced price from my usual full or half day rate.

Small Team On Site training

Sometimes, training needs to happen with observation. If you’re in the Seattle area (or willing to pay the travel & lodging costs), Heather can be there to train your on site teams on any of the areas that she offers. This service is usually used with team building or in concert with the On Site Team or Asset Assessment process.

Conference Calls & Idea Spinning Sessions

Whether you need some brainstorming power on new marketing ideas, team building, advice on how to handle an employee situation or help with another common problem on the people end of the spectrum, Heather is more than happy to pitch in. Brainstorming & idea spinning is one of the areas that she excels in, so please see her as a resource for your teams!

Team building & Goal Setting Workshops

For a team to be productive, they’ve all got to be moving towards the same goal, & to get them all in the right direction, you first have to get them all working together. Heather will take your team through some simple exercises to help them better relate & communicate with each other, & then, as a team, she will help them formulate interlaced goals for the next 6 months that focus on current trends, outstanding improvements that need to be made, management direction & accountability to each other.

Special Projects Contracting 

Is your normal trainer or professional director on leave & you’re looking for someone to teach classes while they’re gone? Need to re-brand your whole community?  What about your whole portfolio?  Want to redevelop or develop for the first time a professional development & training department?  Getting ready to jump in to the deep waters of social media with your marketing?  These kinds of big projects take a different kind of commitment from your consultant, & it’s one that Heather is more than happy to make for you.  Due to the nature of this type of job, there are only a limited amount of SPCs Heather can take in a given quarter, so it is available on a first come first serve basis.  A retainer fee is almost always recommended, but not required, as the way to go on this sort of arrangement.

Workshops,classes, & Seminars

Heather offer a wide variety of ready-to-go curricula in the following areas:

Leadership, Motivation, Employee Satisfaction & Engagement, Fair Housing Laws, People Management, Marketing, Closing the Sale, Recruiting & Hiring a Talented Team, Conflict Resolution, Relationship Management, Managing Difficult Teams, Professional Development, Train the Trainer, Team Building, Goal Setting, Applicable Psychology & Sociology Principles for Property Management & Customer Service, Basic Leasing &Sales, Advanced Sales & Occupancy, Resident Retention, Grass Roots Marketing, Leading a Diverse Team, Employee Engagement & Retention

Besides the above listed topics, she is always open to creating a custom curriculum for your company, association, or event.

Career Coaching

At that point where you don’t really know what to do next, but what you’re currently doing just isn’t working anymore? Having interpersonal issues with co-workers? Want to move up the ladder in promotions quicker? Let Heather help. Countless employees & leaders in the industry have called upon Heather for her career building advice & direction, and so can you! If you are an employee whose company will not pay for career coaching, you may qualify for a lower pricing structure, so make sure to ask. If you are a company looking to expand your professional development work by bringing in coaching for your employees, Heather would love to help you out!

Consulting Services

With a unique perspective on people management & educational/professional development, Heather has proven to be an invaluable resource for her clients. She advises clients on everything from restructuring & updating training departments & professional development programs, planning & executing resident & marketing events, increasing the effectiveness of their employee review processes,  overall marketing and traffic generation, employee engagement & retention, resident retention & relations issues, social media engagement plans, conflict resolution & people management.

on site team or asset ASSESSMENT

Have you been running in to problems with your team, but you can’t quite put your finger on it?  90% of people management problems come down to communication, & the answer is rarely just as easy as firing someone.  Let Heather take a look at how things are running with your property, & use her unique set of skills to reopen the lines of communication with your staff.  The On-site Team Assessment works well in combination with a Team Building and Goal Setting Workshop.

Shopping Services

Shopping your associates is a great way to keep a bead on how they’re actively representing your brand on a day-to-day basis.  While there are a lot of companies that can do mystery shopping for you, contracting with a consultant allows you to look for more in depth problems, like response time, phone behavior, clarity of directions &information, etc.  Not only will she use the shopping matrix that your company desires, or help you build one if needed, but she also offers a shop analysis report so that the information gained can be used to aid the professional development of your associates, not just to track data.

Content creation & Writing

Are you looking for social media content?  Do you have a project coming up that you’d like to outsource the research on?  Do you need editing services or a writing coach? Heather is a great researcher of raw data, & can take your project a step further by interpreting it for you as well.  If it’s content you’re looking for, then you’ve come to the right place.  She loves to write for both web content & print publications.  Please talk to her about your project & together, you & she can discuss the compensation structure.