About Heather

According to her clients & audiences, Heather is one of the most personable & accessible trainers/speakers/coaches/consultants in the multifamily housing & customer service industries.  She welcomes questions, comments, or connections! 

Phone: 785.410.7385

Email: heather@behindtheleasingdesk.com

Pinterest Boards (including resource boards for many of her classes):  www.pinterest.com/heatherblume/boards

Twitter: @Artchickhb

Linked In: www.linkedin/com/in/heather.blume

Facebook: www.facebook.com/BTLDConsulting or www.facebook.com/heather.blume

Heather’s Services »
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Heather’s Clients Love Her Enough to Nominate Her!

2015 Vendor of the Year Nominee for the Washington Multi Family Housing Association

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Heather’s Current Professional Bio:

Heather Blume has a contagious energy &passion that goes to the heart of the multifamily industry.  Her work on site, combined with her work as a vendor, give Heather a unique perspective that enables her to assist those around her in creating their own successes.  Currently, Heather is the Imagination In Charge of Behind the Leasing Desk Training & Consulting Services, where she specializes in meeting the specific needs of multifamily clients who may be experiencing challenges in different facets of the property management world.

With over a decade of experience, she is an accomplished national speaker & trainer, having presented at such conferences at NAA, AIM, & Multifamily Pro Brainstorming. Additionally, her blog posts, podcasts, & articles are enjoyed by thousands of apartment professionals. A co-author of The Apartment All Stars Complete Guide to Leasing Apartments, her work has been seen in industry publications across the country, including UNITS Magazine. Besides holding her CAS designation, Heather is NAA Advanced Instructor trained & has been a member of the NAAEI Faculty since 2009, as well as a Washington Multi-Family Housing Association NALP &CAM/CAS instructor.

Heather’s blog, Behind the Leasing Desk, shares her ideas on everything in her corner of the property management universe. Heather provides an educated & objective point of view coupled with a sense of humor that is valued by her readers & clients.