Leadership, Inspiration, Motivation, & More!

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Heather Blume has a contagious energy and passion that goes to the heart of the multifamily & customer service industries. Her work on site, combined with her work as a vendor, give Heather a unique perspective that enables her to assist those around her in creating their own successes. Behind the Leasing Desk Training & Consulting Services is a training and consulting firm out of the Seattle area that specializes in meeting the specific needs of multifamily clients who may be experiencing challenges in different facets of the property management world. Heather provides an educated and objective point of view coupled with a sense of humor that is valued by her readers and clients.


Our Services

Keynotes, workshops, fresh ideas, career coaching, team building, special projects & more!

Heather has a lot to offer »

Special Areas of Focus

Heather has a few specialty areas of focus that you might not find with other speakers.

Tell me more »

Fair Housing Education Done Right!

Fair Housing is one of the most important areas of education for people in property management, & one of the most misunderstood. See how Heather & her service dog MoonMoon can help re-frame these issues into a clearer focus for your staff!

I want to know more about not falling asleep during fair housing training! »

The Blog that Started it All…

Heather’s blog, Behind the Leasing Desk, shares her ideas on everything in her corner of the property management universe.

I need a good read »

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BTLD Training, Coaching, & Consulting

Background, Bio, Contact Info, & More


“Either you own it, or it owns you.”

— Heather Blume

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See what Heather’s clients say!

Still on the fence about bringing in Heather? See what her clients & session attendees have to say about working with this engaging speaker, consultant, & coach!