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Current Popular Keynotes, & Seminars
Accelerate Your Career
Can I Be Frank?
Courting the Lease
Customer Complications: How To Deal!
Event Evolution
Facing The Storm: A Forecast For Success with CR
Fair Housing: Law & Order
From Awkward to Aware
I Can Tell When You're Faking It
Impact Sales
It's Not About YOU: Difficult Customers
Leadership Lessons From the Playroom
Reach Out to Draw In
Red Flag Radar
Rock Your Relationships!
Soft Skills for the Technical Minded
Spring Clean Your Service
Support Your Miracle Worker
Texting Like a Pro[fessional]
The Speed of Leads
Top Dog Training Teams!
The Necessary Third
Unbelievable Perfection
Uno Syndrome
VAK Communication: Leading with Learning Styles
Warm It Up: Rapport Building NOW!
Working Animals Decoded
Yellow Brick Roadmap for Fair Housing
7 Deadly Sins of Property Management
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Behind the Leasing Desk Blog
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Coming to a city near you in 2020!

Schedule

Behind the Leasing Desk Training & Consulting Services Heather Blume, CAS

Dec 29
Dec 29 The little things are sometimes iconic

Heather
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Iconic doesn't mean expensive.

Dec 21
Dec 21 So "Sorry,"... So What?

Heather
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How many times have you heard that someone is "sorry" this week?

Dec 16
Dec 16 Some Assembly Required

Heather
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Tab A in to Slot Q, then fold perpendicular to the second line...

Dec 14
Dec 14 To Tree or Not to Tree, That is the Question...

Heather
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All I want for Christmas is a high mold count...No, wait...

Nov 30
Nov 30 "Ain't Too Proud To Beg"

Heather
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Why a chip on your shoulder isn't going to help your bottom line

Nov 29
Nov 29 The choice between a hammer and a feather - Originally printed at Appfolio's www.propertymanager.com

Heather
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Have you underestimated the Sneakiness?

Nov 17
Nov 17 Continental Makes My No Fly List

Heather
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A Customer service case study in "DON'T"

Nov 14
Nov 14 Books, Dust Jackets, and Preconceived Notions

Heather
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No, It is not my intention to RickRoll you.

Nov 12
Nov 12 I give you a FAIL WHALE

Heather
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Do you know why people are de-friending you on Facebook and unfollowing you on Twitter?

Nov 11
Nov 11 5 "Spooky" Suggestions for Your October Marketing - Originally posted to AppFolio's E-zine www.propertymanager.com

Heather
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5 fun ways to have a good time with your Halloween marketing!

Nov 8
Nov 8 Does Size Really Matter? - Originally Posted with Appfolio's Property Manager E-Zine

Heather
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What's it going to be? Loki or Fox?

Nov 3
Nov 3 Talent Retention T-Day: "Yes, Dogs Allowed!"

Heather
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Snoopy will like this one...

Nov 2
Nov 2 "Let me tell you WHY I hate my apartment."

Heather
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It's a conversation starter that I just can't pass up...

Oct 29
Oct 29 Talent Retention T-Day: Expectations are Everything

Heather
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The little engine that could didn't need a cheerleader, but maybe your team does.

Oct 27
Oct 27 Talent Retention T-day - What could Google's 20% do for your business?

Heather
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Daydreaming isn't always a bad thing.

Oct 22
Oct 22 Getting Old School Google on your Talent Retention

Heather
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I smell something...Oh, it looks like I stepped in another BLOG SERIES!

Oct 20
Oct 20 5 Minutes to Read It, 5 Hours to Mull It - Check out Mike Brewer's Post!

Heather
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Have you read Mike Brewer's Blog yet? Why not?

Oct 19
Oct 19 Maintenance Mention: Graffiti, Get Gone! - Written for NAA's UNITS magazine

Heather
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Oct 19
Oct 19 A Few Maintenance Mentions for Fall - Written for NAA's UNITS magazine

Heather
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Oct 19
Oct 19 Going from CYA to "C Ya"'

Heather
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Don't leave your residents with no other option but Apartment Ratings

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