May
10
Multifamily 5x5 for the Week of May 10th, 2010
Submitted by artchickhb on Mon, 05/10/2010 - 19:54
Marketing Madness- Are You in the Top 10?
Resident Retention - Start the Swimming!
Employee Engagement - Giving Credit where credit is due
Go Green! - Rain Barrels ( Link : http://www.cityofbremerton.com/conten... )
Seasonal Suggestion - "Ouch-reach" with local hardware store partners
May
3
Multifamily 5x5 - May 3rd, 2010
Submitted by artchickhb on Mon, 05/03/2010 - 17:46
This week's topics:
Surviving Social Media: Facebook Fanpage reminders
Simple Savings: Leave it Shaggy!
Emergency Prep: Thunderstorm Season (Link: http://www.noaa.gov/ or www.weather.com )
Maintenance Minute: Pool Tips (Link: http://www.naahq.org/about/join/Pages/AffiliateDirectory.aspx)
Reading Rec: When Generations Collide
Apr
7
Dear Heather - Irritated in Illinois (Fair Housing)
Submitted by artchickhb on Wed, 04/07/2010 - 07:00
Dear Heather,
I just got written up for violating fair housing. It's completely not fair, since I wasn't being discriminatory at all! We have an indoor pool at my community and in the early afternoon there are a lot of senior citizen swimmers in there. Last weekend, one of them was very annoyed because there were a lot of little kids in the pool who were splashing around and cannon balling into the water, right by them. She complained, so I told the kids that they had to stay at the end of the pool that the older people weren't swimming in. I thought it was a good compromise, but then one of the kid's parents (who NEVER controls their child to begin with!) came in and complained to the manager about my compromise.
I got written up. It was complete crap.
I don't want you to think that I think fair housing laws are stupid, but my manager makes such a huge deal out of them! I know they are super crucial to the industry, blah, blah, blah, but I don't understand why me doing something that's just good customer service is a violation of them. Can you tell me how to fight this write up? It's not fair, and it's not right.
-Irritated in Illinois
Mar
30
Dear Heather - Promoted but Demoted
Submitted by artchickhb on Tue, 03/30/2010 - 00:43
Dear Heather,
I just got "Promoted," and I'm not exactly happy about it. Until recently, I worked at a beautiful property. Good residents, normal issues, and a okay time at work. A manager position came up at one of our newly purchased sister properties, and they offered it to me. I didn't want to leave my current property, but in the current economy, I couldn't turn down the jump from Asst. Mgr to Manager. I didn't know what the new community was like until I got there for my first day.
My new community is a nightmare. In my first week, 3 residents were arrested, two cars were broken in to, and I got screamed at by a resident who wanted to pay her rent in cash. When I talk to my Asset Manager, he acts like I should just be happy to have been promoted, and tells me to get busy cleaning the place up.
Heather, it's not that I'm unappreciative of the promotion. I just wish it hadn't been to a complete craphole property. I have no idea where to even start. Do I try to clean this place up? How do I do that? Or is it better to let this promotion go and ask to go back to my old job, which they haven't filled yet, or even move to another company?
-Promoted but Demoted
Mar
22
Multifamily 5 by 5 with Heather Blume
Submitted by artchickhb on Mon, 03/22/2010 - 05:22
There isn't a 5x5 this monday because I'm enroute to the OPT SUM in Dallas! Follow the update feed on Twitter with the hash tag #optsum!
To make up for no 5x5, I'll be posting some candid confrence videos this week! I hope you enjoy the change of pace!\
Check out the full Video Recap of the Opt Sum Here: http://www.btldconsulting.com/home/OptSumVideoRecap
Hire Heather!
Want to hire Heather? Drop her an email at heather@behindtheleasingdesk.com or call her at 785.410.7385
